Sales and customer experience, delivered from Africa to the world.
HSConsult Technologies is a team of remote professionals, not a call-center vendor. We integrate directly into your workflow, providing dependable, data-driven support that helps you scale while raising customer satisfaction.
Live coverage, in step with your day
Lagos sits in step with London and 4–5 hours ahead of US East Coast, giving full-day live coverage without graveyard shifts.
A team of remote professionals, not a call-center vendor.
HSConsult Technologies is a brand of high-performing remote professionals based in Africa, delivering sales and customer experience support with empathy, precision, and measurable results.
We don't just connect businesses to professionals, we are the professionals. Our specialists integrate directly into your workflow, providing dependable, data-driven support that helps you scale efficiently while raising customer satisfaction.
For the first couple of years, that work happened quietly, both formally as HSConsult Technologies and informally through the founders' own networks, growing one referral at a time. That track record is what we're now bringing into the open for the world to work with directly.
Growth shouldn't force a trade-off between cost and quality.
In-house teams are expensive to build and hard to scale
Hiring, training, and managing a full CX team in-house ties up capital that could go toward growth.
Traditional outsourcing creates communication gaps
Generic BPO engagements often mean inconsistent quality, high agent turnover, and little visibility into performance.
Customer expectations keep rising
Buyers expect fast, empathetic resolutions across email, chat, phone, and social, all at once.
The efficiency of outsourcing, with the quality of an in-house team.
Talent
Expert remote professionals skilled in sales, customer service, and CRM management.
Technology
Seamless integration with the client systems and workflows you already run on.
Training
Structured onboarding and continuous coaching, not a one-time script handoff.
Transparency
Data-driven performance metrics and reporting, delivered on a set cadence.
Four ways we plug into your business.
Customer Support (Omnichannel)
Email, chat, phone, ticketing, and social support tailored to your customer base.
Sales Enablement & Growth
Outbound and inbound sales, lead generation, and pipeline management.
CRM Optimization
Setup, audit, and ongoing management of the CRM and support tools you rely on.
Customer Experience Consulting
Process audits, customer journey mapping, and satisfaction analysis.
A talent market built for this work.
Time-zone overlap
Lagos sits in step with London and 4–5 hours ahead of US East Coast, giving full-day live coverage without graveyard shifts.
English-first talent
A large, English-speaking, tertiary-educated workforce with strong cultural fluency for US and UK consumers.
Cost efficiency without the trade-off
Meaningfully lower delivery cost than in-house US/UK teams, at a quality bar built on structured training and QA.
An underused talent pool
Deep bench of motivated professionals, in a region less saturated than traditional outsourcing hubs.
Coverage that moves clockwise
We schedule around the clock, not around a single shift. As the day turns from Lagos to London to the US East Coast, coverage hands off in that same clockwise order, so every region gets attention in its own working hours instead of waiting on a night shift.
Why the overlap matters
A workday that starts in Lagos already matches London's morning, and reaches deep into the US East Coast afternoon before it ends. Our team works clockwise through that stretch, so coverage stays live, human, and in step with whichever time zone your customers are in.
We work inside your favorite tools.
CRM & Support
Collaboration
Analytics & Automation
From first call to weekly reporting.
Discovery
Understand your business goals and CX challenges.
Proposal
Tailored solution based on team size, tools, and support needs.
Onboarding
Specialists integrated into your workflow with minimal disruption.
Execution
Empathy-driven support delivered against measurable KPIs.
Reporting
Weekly insights and improvement recommendations.
Mid-size U.S. e-commerce brand
Challenge
Slow customer response times and inconsistent sales conversions were putting repeat-purchase rate at risk.
Solution
Deployed 4 HSConsult CX specialists trained on the client's CRM, live chat, and sales support workflows.
What sets us apart.
Empathy meets performance
We prioritize human connection while meeting data-backed KPIs.
Proven expertise
Our professionals have served clients across e-commerce, tech, and education.
Scalable & cost-effective
Flexible pricing with enterprise-level quality standards.
Data-driven reporting
Real-time insights to track satisfaction and productivity.
Built-in reliability
Redundant power and internet, and structured QA, so your coverage doesn't drop.
Global coverage
Remote teams spanning multiple time zones for continuous support.
Flexible plans that scale with you.
Whichever model you choose, the same senior specialists who built HSConsult are the ones doing the work. We don't sign the contract and step back, we stay hands-on for the life of the engagement.
Dedicated Agents
Full-time professionals integrated directly into your systems and reporting to your team.
Managed Teams
Multi-agent teams led personally by our senior specialists, with structured QA built into every shift, not handed off once the contract is signed.
CX Consulting
Short-term engagements for process optimization, journey mapping, and team training.
Pricing is quoted per engagement, based on scope, channels, and coverage hours, so ask us for a tailored quote.
You're contracting with a company, not hiring anyone abroad.
Your agreement is with HSConsult Technologies, not with an individual overseas. We manage our own payments and staff directly, in Nigeria and under local law, so the usual questions around international employment simply don't land on your side of the table.
No local entity required
You don't need to register a business or subsidiary in Nigeria to work with us. The engagement runs entirely through a standard service agreement.
No foreign payroll to run
We run payroll, statutory contributions, and local taxes for our own team. You pay one invoice, the way you would any vendor.
No staff classification risk
Our specialists are HSConsult's own staff, not yours, so questions about contractor status or misclassification don't apply to your business.
Compliance handled on our side
Local labor law, contracts, and required benefits for our team are ours to handle, not something you need to track from abroad.
This structure covers most of what makes international hiring complicated. For engagements where a specialist works deeply embedded in your day-to-day team, we're glad to have your legal counsel review the agreement alongside ours, so it's built the way your business needs.
The people behind the work.
Innocent Edegbua
Seasoned sales and CX strategist with a track record of exceeding revenue goals across global markets.
Sophia Ebere-Shepherd
6+ years leading CX and operations across tech, education, and e-commerce, with a focus on scalable systems.
Vivien Ebere
Nearly a decade across finance, aviation, and utilities, with a focus on service standards and retention.
Let's talk about your customer experience.
HSConsult CX can help you grow your customer experience and sales impact, starting with a short discovery call.